Case Study: AI in the Municipality of Sezze

Digital transformation is no longer an option for Public Administration; it is a strategic lever to strengthen the relationship between institutions and citizens, make services more efficient, and build communities that are more informed and actively engaged. This is the context for the three-year project launched by the Municipality of Sezze—an initiative that shows how even medium-sized and smaller municipalities can play a leading role in innovation.

At the heart of the project is a stronger digital dialogue between the administration and citizens. The adoption of a citizen-facing agent based on artificial intelligence marks a real paradigm shift: no more fragmented services and hard-to-find information, but a single point of contact—accessible and always available. This tool makes it possible to:

• provide fast, consistent answers to the most frequent requests;
• guide citizens in accessing municipal services;
• reduce waiting times and the operational workload on offices;
• improve the overall experience of interacting with the municipality.
  

In this sense, innovation is not only technological, but cultural: citizens are placed at the center, with services designed around their real needs.

Alongside the digital agent, the project places strong emphasis on data analysis. When collected and interpreted correctly, data becomes an essential tool to support better-informed, impact-oriented decisions. Thanks to a data-driven approach, the administration can:

• monitor how services are used;
• identify critical issues and areas for improvement;
• plan interventions based on concrete evidence;
• evaluate the effectiveness of public policies over time.
  

In this way, technology does not merely automate existing processes; it helps rethink them in terms of quality, sustainability, and continuous improvement.

The Municipality of Sezze’s three-year project is part of a broader vision for digital innovation in Public Administration. It demonstrates that transformation is possible when there is a clear strategy, a long-term vision, and the willingness to invest in the right skills and tools. This initiative can become a replicable model for other local authorities that want to:

• bring citizens closer to institutions;
• make services simpler and more transparent;
• use AI and data as allies, not as ends in themselves.

“Technology and data serving the community” is not just a slogan—it is a clear direction. The path taken by the Municipality of Sezze shows how digital innovation, when guided by public values and oriented toward the common good, can strengthen trust between citizens and institutions and contribute to local development. The future of Public Administration runs through this: listening, data, artificial intelligence, and a shared vision for growth. Sezze has chosen to begin this journey, proving that innovation is above all a responsible choice made for one’s community.